Case 7.235, Aug 9, 2021

This release focuses on issue fixes and improving usability for Service Providers.

• Service Providers
  • Issue Fixed: Mobile Check-In Tool Not Displaying Add Asset Button
  • Issue Fixed: Case Creation Buttons Resulting in Duplicate Cases
  • Issue Fixed: CDK Asset Sync Error Message Not Displaying
  • Issue Fixed: Large Quantity Field Value Resulting in Large Parts Price Preventing Case Closure

Service Providers

Issue Fixed: Mobile Check-In Tool Not Displaying Add Asset Button

Prior to this release, some Mobile Check-In users experienced issues where the system would not display the yellow Add Asset button when searching for an asset that doesn’t currently exist in the system. 

This issue has been fixed, and the Add Asset button will display as expected, allowing  Mobile Check-In users to add an asset easily for future reference. 

Issue Fixed: Case Creation Buttons Resulting in Duplicate Cases

Previously, some users encountered issues where the Case Creation button could be double-clicked, resulting in duplicate cases being created simultaneously.

This issue has been fixed so that if a user accidentally clicks the Case Creation button multiple times in quick succession, only one case will be created. This is true for all of the pages where Case Creation buttons/links are provided.

Issue Fixed: CDK Asset Sync Error Message Not Displaying

Prior to this release, some of our Dealer users with CDK Integrations experienced issues where, after CDK Asset Sync had completed an Insert Call that resulted in an error message, the message wasn’t displaying correctly. 

This issue has been resolved so that if an Insert Call results in an error message, the error message will appear when hovering over the Error Holder on the Case View page, giving users more information about unsuccessful Asset Syncs between Decisiv and CDK.

Issue Fixed: Large Quantity Field Value Resulting in Large Parts Price Preventing Case Closure 

Previously, some Service Providers encountered issues if they mistakenly entered a large value in the Quantity field of a Part Row on the Edit Operation page. This would result in their inability to close the case. 

Now, if a user accidentally pastes a Part Number into the Quantity field or enters any large value over 999.99, the Quantity field is reset to a prior value, and users will see the following message explaining the change: “Quantity value was reset because it exceeded maximum allowable amount.” With this fix, users will also be able to close a case, as expected.