Help for Case Provider
Manage your inbound service requests, cases, and customer contacts.
Tune Up Registration, Topics & Recordings
Getting Started
Search
Cases
- Open Cases/Pending Service Requests - Service Providers
- Cases Filters
- French Translation Enhancements for Case
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
- Allow Decisiv Email Domains
Assets
Notifications
Estimates
Operations and Inspections
- Campaign & Recall and Recommended Operation Notifications
- Operations Table Pilot
- Create an Inspection
- Manage Your Operations
- Log Into Builder as a New User
- Add Operations with Labor Times
Calendar
Customers
- Manage Customers
- Update Fleet Customer Information
- View Customer Assets
- View Customer Cases
- Manage Customer Contacts
- Upload Attachments to a Customer
Mobile Access
- Bi-Directional Mobile Communications - Overview & Help Article Summaries
- Bi-Directional Mobile Communications - Administration: Enabling the Reply via SMS Text Feature
- Bi-Directional Mobile Communication - Creating Customer Contacts
- Bi-Directional Mobile Communications - Managing Customer Contacts
- Bi-Directional Mobile Communication - Inviting Contacts into Cases
- Bi-Directional Mobile Communication - Text & Mobile Communications
Common Questions
- What's that blue button in the bottom left?
- How do I change my Provider password?
- How do I update my Provider User Profile?
- Can I save a response and use it again later?
- Where are my Decisiv Email Notifications?
- Where can I learn about News, Videos, and Training Sessions?
Administrators
- Job Code Administration
- Non-VIN Export to RO for Procede DMS
- Set Recommended Operations
- Case Search, Save Filters, Bulk Close and Auto-close cases.
- Configuring the Case Quickstop Banner
- Configuring and Enabling the New Case Quickstop Banner