Help for Case Provider
Manage your inbound service requests, cases, and customer contacts.
Tune Up Registration, Topics & Recordings
Getting Started
Search
Cases
- Open Cases/Pending Service Requests - Service Providers
- Cases Filters
- French Translation Enhancements for Case
- View and Edit Email Templates in Your Preferred Language
- Language Preferences
- Allow Decisiv Email Domains
Assets
Notifications
Estimates
Operations and Inspections
- New Operations Table - Operations Table Settings
- New Operations Table - Searching & Adding Operations
- New Operations Table - Editing Operations
- New Operations Table - Approval on Behalf of the Customer
- Mitchell 1 SRM Connector
- Operations Table Pilot
Calendar
Customers
- Manage Customers
- Update Fleet Customer Information
- View Customer Assets
- View Customer Cases
- Manage Customer Contacts
- Upload Attachments to a Customer
Mobile Access
- Bi-Directional Mobile Communications - Overview & Help Article Summaries
- Bi-Directional Mobile Communications - Administration: Enabling the Reply via SMS Text Feature
- Bi-Directional Mobile Communication - Creating Customer Contacts
- Bi-Directional Mobile Communications - Managing Customer Contacts
- Bi-Directional Mobile Communication - Inviting Contacts into Cases
- Bi-Directional Mobile Communication - Text & Mobile Communications
Common Questions
- What's that blue button in the bottom left?
- How do I change my Provider password?
- How do I update my Provider User Profile?
- Can I save a response and use it again later?
- Where are my Decisiv Email Notifications?
- Where can I learn about News, Videos, and Training Sessions?
Administrators
- VMRS Code Key 14 Reason for Repair
- Job Codes
- Non-VIN Export to RO for Procede DMS
- Recommended Operations
- Case Search, Save Filters, Bulk Close and Auto-close cases.
- Configuring the Case Quickstop Banner