Help for Fleet

Getting Started

• Set Up Your Fleet User Profile

Search

• Use the Search Page
• Search by Operation or VMRS
• Search by Part Information

Cases

• Change the Customer on an Open Case
• Open Cases/Pending Service Requests - Fleets
• Cases Filters
• Configure Your Fleet Case View
• Start Watching a Case
• Upload Attachments to a Case

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Assets

• Add Fleet Assets

Service Requests

• Create a Service Request
• Save a Service Location as a Favorite
• Request Service from an Outside Location

Estimates

• VMRS Code Key 14 Reason for Repair
• Respond to an Estimate Approval Request
• View Estimate PDFs

Notifications

• Reply to Email Notifications

Common Questions

• What's that blue button in the bottom left?
• How do I reset my password?
• How do I update my Fleet User Profile?

Get More Help

• Use the Resource Center
• Contact Support for Fleets

Administrators

• Fleet User Roles
• Manage Maintenance Schedules
• Recommended Operations
• Manage Assets