The main focus of this release has to do with enhancing usability for Service Providers, Fleet Users, and minor defect fixes.
- Unable to View Cases due to Watching Tab Filter Selections
- Field Added to the New Asset Page for Service Providers
- Active Cases and Pending Service Requests Warning on Edit Asset Page
- Pending Service Request Information in the Open Case Modal
- Active Case and Pending Service Request Columns Added to Customer Search Results
Issue Fixed: Unable to View Cases due to Watching Tab Filter Selections
Previously, some service providers encountered issues when viewing multiple cases on the Watching Tab. Normally the Watching Tab displays all cases the user has opted to watch for the selected location. However, the cases were not appearing in the Watching Tab as expected when the users’ filter settings fell out of sync with at least one of the user's watched cases.
Regardless of the filter setting, the Watching Tab counter will now display the number of cases the service provider is watching. If the filter setting is out of range for the cases being watched, a message will tell the provider that they have cases they are watching outside the date filter range.
See also: Start Watching a Case
Chassis ID Field Added to the New Asset Page for Service Providers
We’ve added a Chassis ID field to the New Asset page. Some service providers need to use Chassis ID information when adding a new local asset to the system.
Active Cases and Pending Service Requests Warning on Edit Asset Page
When a service provider opens a new case from the Edit Asset page, they will now be warned if there is at least one pending service request or at least one active case when opening the new case.
This warning will allow service providers to decide whether to answer a service request or continue working on an existing case.
Pending Service Request Information in the Open Case Modal
When opening a new case from Asset Search, service providers will be able to see all of the pending service requests for the asset listed in the Open Case modal.
This feature allows service providers to see whether an asset they’re about to work with has any pending service requests that should be evaluated before creating a new case.
Active Case and Pending Service Request Columns Added to Customer Search Results
When a service provider opens a new case from a customer search, they can now see the number of Active Cases and Pending Service Requests for each of the customer’s assets.
The number of Active Cases and Pending Service Requests are visible in the Active Cases and Service Requests columns of the Asset List page. Now, when a user clicks on the number in the columns, a new modal listing the asset’s active cases or pending service requests will open. Users can click on case or service requests links from within the modal to investigate those further if needed.